We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified by phone or WhatsApp to our customer service center at 014-3456105 or email to [email protected]
Payment Policy
Required full payment by using any credit card/debit card Mastercard or Visa. .
No payment at hotel been accepted for our hotel reservation.
Check-in/out Policy
Check in: from 14:00.
Check out: no later than 12:00.
Early check-in: subject to room availability.
Late check-out Policy
Late check-out is subject to room availability.
12:00 to 17:00 check-out: 50% room rate surcharge.
After 17:00 check-out: 100% room rate surcharge.
Early arrivals and late departures
If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
Guarantee Policy
A confirmation email from Otel2Go and hotel will notify your online room reservation details and information.
Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received..
